Run a learning programme that stays current
Managed security awareness services is an MMC enquiry for agreed programme administration and review around selected Fortra learning capabilities. Start with audience, language, roles and the behaviours the customer needs to improve. A calendar of content releases is only one part of an operating programme.
Define participant-list ownership, new joiner handling, communications and the learning or simulation activities included. Confirm platform entitlements and responsibilities shared with the manufacturer. Any simulated campaign should have approved scope, handling of individual results and a learning purpose understood by the customer.
Connect participation and findings to improvement
Onboarding should validate audience accuracy, access and reporting permissions. Review participation alongside practical reporting behaviour and recurring confusion; neither attendance nor one simulation result is a complete measure of a person’s security capability. Identify improvements to procedures when the difficulty is an unclear reporting route rather than missing knowledge.
For UAE teams working shifts or across branches, schedule activities so the intended population can participate. Reporting should preserve the agreed privacy boundary and identify follow-up owners. MMC can scope administration, campaign coordination and programme review; accredited instruction, examination services and an unlimited content subscription require separate confirmation.
Evidence to request for this scope
- Agree audience ownership, language, scheduling and current platform entitlements.
- Validate learner access and authorised handling of participation or simulation results.
- Track follow-up learning and process improvements with accountable owners.