Where this offering fits
A data subject request workflow connects intake, identity verification, information gathering, review and response. Its value is in coordinating accountable work across the systems that hold a person’s information. It should not be designed as an unrestricted search-and-export button, because a request may involve third-party data, exemptions or disputed identity.
Architecture and rollout decisions
Map the request types your organisation must handle under its applicable rules. Agree who verifies the requester, searches repositories, reviews results and authorises release. Configure deadlines according to that approved process rather than assuming one global rule. Use a fictional requester for the pilot and follow the request across departments, including an incomplete identification case. Response material should be transferred through an authorised channel with an auditable closure decision.
An evaluation scenario for this offering
Follow a synthetic request involving two repositories and a record that also references another person. Test identity verification, assignment to both owners and the review before disclosure. Introduce missing information to confirm that the case does not proceed as though the request were complete. Retain the approved response and closure record under the chosen policy. This tests departmental coordination and review, rather than only whether a search can return matching files.
Evidence to request for this scope
- Define request states and responsibilities for legal review, business search and final disclosure.
- Test duplicate requests, missing information and handoff between repository owners.
- Record access to gathered evidence and the retention or deletion decision for completed request files.