Where this offering fits
Bot Manager concerns automated traffic reaching business applications. The selection should distinguish harmful automation from legitimate search, monitoring, partner and customer workflows. A single block rule for everything labelled automated can disrupt essential services.
Architecture and rollout decisions
Identify affected paths and the business outcome of a response. Pilot detection and review false positives before changing user journeys. Confirm supported integration and the treatment of challenged or blocked requests. Measure the effect on legitimate transactions as well as event volume, and assign an owner for urgent exceptions.
An evaluation scenario for this offering
Assemble approved synthetic traffic representing a normal customer journey, an authorised partner integration and a known automation pattern used solely for evaluation. Review how the proposed Bot Manager policy classifies and handles each. Include a legitimate user case with unusual behaviour and ask support to resolve an incorrect restriction through the documented process. Measure completion of the business task as well as event classification. The final record should explain which automated activities are permitted, which response is selected and how exceptions are reviewed. A large count of blocked requests should not alone establish that the chosen policy is beneficial.
Evidence to request for this scope
- List authorised automation and sensitive application paths.
- Validate detection against representative business traffic.
- Test response impact and exception recovery.