Where this offering fits
MDR Detect is ON2IT’s managed detection service enquiry. The selection should specify data sources, service coverage and the customer’s escalation responsibilities. Manufacturer service claims should be translated into written terms for the actual proposed environment rather than copied as local performance guarantees.
Architecture and rollout decisions
Confirm onboarding requirements, supported integrations and processing arrangements. Test an approved event through the contracted review and notification path. Agree who can authorise containment and who restores affected services. Source health, missing data and customer contact availability need their own operating procedures.
An evaluation scenario for this offering
For MDR Detect onboarding, use a provider-approved harmless event that exercises one contracted detection scenario. Confirm which customer asset and contact the provider identifies, the information supplied in the notification and the customer’s acknowledgement route. Repeat the communication rehearsal with the primary contact unavailable, following the written escalation arrangement rather than assuming an informal substitute. Include review of stale-source handling. Preserve the source event, notification record and customer decision. This demonstrates the selected operating handoff under the contracted conditions; it should not convert a single observed response into a guarantee beyond the written service commitment.
Evidence to request for this scope
- Obtain written coverage and response arrangements.
- Validate required source onboarding and health.
- Rehearse escalation and customer handoff.